How we work

Match the engagement to the work.

Start with the business need. Then agree on the scope, responsibilities, deliverables, and fees.

Scintilla Charter advisory

Start with a decision that matters.

For Walmart supplier teams already investing in Charter, the starting point could be a category or assortment question, a digital shopping problem, or a product decision that needs customer research. We define the question, the available capabilities, and the scope of the investigation.

A focused decision brief or action plan brings together the evidence, interpretation, limitations, and recommended next steps. It gives your team something concrete to use in the commercial discussion and the work that follows.

Explore Charter advisory

Keep the expertise close to the business.

Ongoing advisory follows your commercial priorities, connects investigations across Charter, and helps your team develop repeatable ways to use it. Training can be included where it helps the team interpret the evidence and carry the work forward.

We agree on advisory scope and fees. Paid studies, enrichment, and Walmart Research Services are scoped separately when the work calls for them.

Ways to engage

A focused answer or an ongoing working relationship.

01

A focused project

For a defined need: launch preparation, a reporting workflow, a business review, an analytical question, or a private brand decision. We agree on what the work needs to support and what I will deliver.

02

Ongoing support

For a supplier or advisory team that needs recurring help with reporting, decisions, preparation, and follow-through. We define the responsibilities and working rhythm around the people already involved.

03

Team enablement and advisory

For firms putting Retail Reason and AI into everyday work, or adding private brand expertise. We start with the team’s actual tasks and build the guidance, examples, and habits that make the capability useful.

04

A custom or white-label build

For a firm that wants its own knowledge tool, reporting experience, or client product. We scope the users, data requirements, product work, implementation, ownership, and ongoing support together.

Before work begins

A shared understanding of what good looks like.

The problem and the result.

What needs to change, which decisions the work supports, and what will be delivered.

The people and the process.

How we communicate, what information is needed, and the working timeline. We confirm the access, data use, and responsibilities for your engagement before work begins.

The commercial terms.

Fees and engagement terms matched to the agreed scope, with ownership and maintenance defined for a build.

Product access

Retail Reason is another way to use the expertise.

Retail Reason Intelligence is available now for teams that want operating guidance through supported AI assistants. Current product details and pricing are maintained on the Retail Reason website.

Explore Retail Reason (opens in a new tab)

Products and services have different jobs.

Use a product directly, engage me for a specific business need, or combine product access with team enablement. We can discuss the fit based on what your team needs to do.

Start a conversation

Start with the business need.

Tell me who you support, what needs to improve, what you have tried, and whether a deadline is approaching.